Stone, Douglas, 1958-
New York : Penguin Books, c2010.
Added to CLICnet on 01/22/2015
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Notes:
- With a foreword by Roger Fisher –Cover.
- Updated with answers to the 10 most frequently asked questions about difficult conversations –Cover.
- First published in the U.S.A. by Viking Penguin, 1999.
- Sort out the three conversations — Stop arguing about who’s right: explore each other’s stories — Don’t assume they meant it: disentangle intent from impact — Abandon blame: map the contribution system — Have your feelings (or they will have you) — Ground your identity: ask yourself what’s at stake — What’s your purpose?: when to raise it and when to let go — Getting started: begin from the third story — Learning: listen from the inside out — Expression: speak for yourself with clarity and power — Problem-solving: take the lead — Putting it all together — Ten questions people ask about difficult conversations — A road map to Difficult conversations.
- From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Subjects:
Requested by Kurpiers, R