New York : McGraw-Hill, c2005.
Added to CLICnet on 07/27/2015
Check CLICnet for availability
Notes:
- Includes bibliographical references (p. 271-272) and index.
- Introduction: What’s a Crucial Confrontation? And Who Cares? — Part 1. Work on Me First: What to Do before a Crucial Confrontation — Ch. 1. Choose What and If: How to Know What Crucial Confrontation to Hold and If You Should Hold It — Ch. 2. Master My Stories: How to Get Your Head Right before Opening Your Mouth — Part 2. Confront with Safety: What to Do during a Crucial Confrontation — Ch. 3. Describe the Gap: How to Start a Crucial Confrontation — Ch. 4. Make It Motivating: How to Help Others Want to Take Action — Ch. 5. Make It Easy: How to Make Keeping Commitments (Almost) Painless — Ch. 6. Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk — Part 3. Move to Action: What to Do after a Crucial Confrontation — Ch. 7. Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action — Ch. 8. Put It All Together: How to Solve Big, Sticky, Complicated Problems — Ch. 9. Twelve Yeah-Buts : How to Deal with the Truly Tough — Appendix A. Where Do You Stand? A Self-Assessment for Measuring Your Crucial Confrontation Skills — Appendix B. Six-Source Diagnostic Questions: The Six-Source Model — Appendix C. When Things Go Right — Appendix D. Discussion Questions for Reading Groups.
- Behind the problems that routinely plague families, teams, and organizations are individuals who either can’t or won’t deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, he or she often does a lousy job and creates a whole new set of problems. New research demonstrates that these disappointments aren’t just irritating — they’re costly — sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Book jacket. –BOOK JACKET.
Subjects:
- Interpersonal confrontation.
- Interpersonal communication.
- Interpersonal relations.
- Communication in management.
- Communication in organizations.
Requested by Doak, B.